Payment & Shipping Questions:
Q: How do I pay? What payment methods do you accept?
A: I accept payments through PayPal. You can have a paypal account and pay that way, or you don't need to me a user of PayPal. You can pay with Visa, Master Card, American Express, and Discover Cards.
I don't accept: Cash, Money Orders, or Checks.
Q: What company do you ship through?
A: With most packages, they are sent through the USPS.
Q: When can I expect my package?
A: Some of the supplies we use we do have to order from others, so depending if we have in stock what we need you could be getting your package within 7-10 days. I do ship Monday through Saturday. I can usually get the products done in a day and ship out the next. I keep in contact with customers via email to let you know the status of your product(s).
Q: Can you make the jars before I pay you?
A: Sorry, this is not an option at this time. I need to guarantee that you are purchasing the item, and the money goes to buying the supplies to provide to you. Once I receive a payment, then I start on production as soon as possible.
Design Questions
Q: Can I get my name, or other writing on the jar?
A: Yes, however it will take a bit longer, so that the names turn out crisp and clear I order customized stencils for the names which I have to wait on. It is an additional $2.00 per glass to have wording put on. Hopefully soon I will have a machine to do this on my own so no wait period is needed.
Another option is writing on the jar instead of etching, only issue with this is that it could possibly wipe off with washing. This is an option if you elect to and no additional charge.
Q: Can you paint things on the jar in certain colors?
A: Being I do glass etching; which makes the designs permanent, there is no way I can guarentee a painted design to be permanent through washing. The glass etching is just white and no other colors.